Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We mostly ship within 5 business days. Depending on the postal service used you shall receive the order.
Let us know via email at info@nutrinish.com
We shall provide you with the tracking number to track your order once we ship the product.
Currently, we only ship within the USA.
If you need to swap an item
Returns and Exchanges
Return Policy
At Nutrinish, we aim to provide you with the best shopping experience possible. If you are not completely satisfied with your purchase, we are happy to help with returns.
Return Process:
- Contact Us: To begin a return, please email us at info@nutrinish.com with your order number, reason for return, and the items you wish to return.
- Return Authorization: Once your return request is reviewed, you will receive an Authorization Number and instructions.
- Restocking Fee: Returns are subject to a 30% restocking fee, which will be deducted from your refund.
- Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery. We will provide a free replacement or refund.
For any questions, reach out to info@nutrinish.com
If you receive a damaged, defective, or incorrect item, please follow these steps:
- Report the Issue – Contact us at info@nutrinish.com within 48 hours of delivery.
- Provide Evidence – Send clear photos of the damaged or incorrect item, along with the packaging.
- Resolution Options – We will offer a free replacement or a full refund, depending on the situation.
We strive to ensure customer satisfaction and will resolve your issue as quickly as possible!
Yes, you should mail your authorized return to the address provided by our customer service team. When you contact us to initiate the return, we’ll give you all the details on how to proceed, including the return address.
Please make sure to:
- Include your order number and a copy of the original receipt inside the return package.
- Use a secure shipping method to ensure your return is safely delivered to us.
- Package the item carefully to avoid damage during transit.
Once we receive your return, we’ll process it according to our return policy. If you need further assistance, feel free to contact us at info@nutrinish.com!
Contact us at info@nutrinish.com!
If you entered an incorrect shipping address, here’s what you can do:
- Act Quickly: Contact us immediately at info@nutrinish.com with your order number and the correct shipping address.
- Before Shipment: If your order hasn’t been shipped yet, we will do our best to update the shipping address.
- After Shipment: If the order has already shipped, we can’t change the address, but you may be able to contact the carrier directly to update it. If the package is returned to us, we will reship it to the correct address at the customer’s expense.
Make sure to double-check your address before completing your order to avoid any delays!.
If you entered an incorrect shipping address, here’s what you can do:
- Act Quickly: Contact us immediately at info@nutrinish.com with your order number and the correct shipping address.
- Before Shipment: If your order hasn’t been shipped yet, we will do our best to update the shipping address.
- After Shipment: If the order has already shipped, we can’t change the address, but you may be able to contact the carrier directly to update it. If the package is returned to us, we will reship it to the correct address at the customer’s expense.
Make sure to double-check your address before completing your order to avoid any delays!.